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KiaOraMai

KiaOraMai is an entry-level employee training programme aimed at increasing the national consistency of customer service skills within service industries.

KiaOraMai half-price promotion!

Yes it is true, employers can register employees for ½ PRICE with no limit on how many they can enrol!

Employers will need to be quick as this offer is for a limited time only until 30 June 2011.

Promotion details:

About KiaOraMai

Graduates will gain a certificate issued by the Tourism Industry Association and the Service Industries Training Alliance (SITA) and will gain unit standards on the National Qualifications Framework.

To successfully complete the on- and off-job learning programme a trainee must have:

  • gained the three unit standards (21 credits) in the training programme; and
  • demonstrated the Essential Service Skills in a job role in a service sector for a minimum of 200 hours

The employer is the driver for the enrolment, workplace learning and the verification process and gives the final sign off. The programme materials provided to the employer and participant includes guidelines and support for the employee’s workplace supervisor as well as the employer.

The KiaOraMai content has been developed with industry input and covers a broad range of skills such as customer service; personal presentation; managing customer complaints; knowledge of New Zealand tourism features, activities and events; and the two values central to the New Zealand Tourism Strategy 2015 – kaitiakitanga and manaakitanga.

KiaOraMai is an entry level training programme designed for employees and employers working with visitors and customers across the tourism and service industries -  including hospitality, accommodation, travel and transport, tourism events and activities, retail, hairdressing, beauty and spa. The unit standards achieved provides trainees with building blocks for their respective future career pathway.

Three modules are completed at work plus participants attend two one-day workshops with most completing the programme in approximately four months. The course fee per participant is $176 excluding GST – to qualify an employer needs to be operating within one or more of the industry sectors covered by the following Industry Training Organisations (ITO’s):

Supported by Enterprise Northland, Destination Northland, the Northland Chamber of Commerce and the Northland Business Development Trust, KiaOraMai was launched in March 2010. 

For further information or to register visit www.kiaoramai.co.nz phone 0800 29 29 29.

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